Policies
Refund Policy
CPE Prime prides itself on customer satisfaction and providing exceptional service to all our clients.
While our goal is to meet everyone’s expectations and needs, we realize that some customers may have a dissatisfaction with our services. CPE Prime takes honor in reaching the best possible outcome with all our clients.
Online Self-Study Programs
We offer every client a 30-day money back guarantee on all E-book, Audio, and Video Self-Study Programs provided you do not exceed one course over 8 hours. Individually purchased courses will be offered as store credit provided no certificate was issued.
Online Webinar Program
We offer every client a 30-day money back guarantee on all webinar programs (minus the on-line cost of any individual webinar that a certificate has been issued for). Individually purchased webinars will be offered as store credit provided a certificate has not been issued.
Live In-Person Seminar/Conferences
We do our best to accommodate everyone’s situation and we realize that sometimes life happens. Below is a breakdown of our Live In-Person refund policy. Please understand our expenses begin about 120 days prior to the event, (hotel fees, speaker fees, travel arrangements, handout material) so we are more limited on what you will be refunded.
| Cancellation received | Refund |
|---|---|
| More than 121 days before the event (about 4 months) | 100% refund |
| More than 91 days before the event (about 3 months) | 75% refund |
| More than 61 days before the event (about 2 months) | 50% refund |
| More than 31 days before the event (about 1 month) | 25% refund |
| 30 days or less before the event | No refund |
If you fall within the 30 days before the event you can, apply it to the next year, apply it towards a different event location within the same year, apply it as a store credit towards a future purchase, or swap it for a different program. We apologize for the inconvenience but as stated, fees have already been paid in support of your attendance.
Please note: If NO arrangement has been made (7) days prior to the event, any monies paid will be forfeited. Store credit, event transfers, and date swaps will be forfeited. Anyone who does not show up on the day of the event will be forfeited. If special assistance is needed at the event, please see the onsite coordinator.
Website Purchases
Refunds will be issued for any online purchases provided no certificate has been issued. If you purchased the wrong course or program, please give us a call at 813-785-0721 and we will transfer your purchase to what you intended to purchase, or to a different program/course of your choice at equal or lesser value if no certificate was issued to you.
Questions about a refund?
CPE Prime — Monday to Friday, 8:00 am to 8:00 pm EST
Call or text 813-785-0721
Email admin@cpeprime.com or support@cpeprime.com