Complaint Resolution

Complaint Resolution Policy –

CPE Prime prides itself on customer satisfaction and providing exceptional service to all our clients. While our goal is to meet everyone’s expectations and needs, we realize that some customers may have a dissatisfaction with our services. CPE takes honor in reaching the best possible outcome with all our clients. Our client’s feedback is very important to us, it allows us an opportunity to learn and improve.


What you should expect from us:

  • To be treated with the utmost respect and professionalism.
  • To have a clear, complete, mutual understanding of the issue.
  • To resolve your complaint as quickly as possible within 72 hours. (typically, same day)
  • To have a single point of contact throughout the process.


HOW DO YOU FILE A COMPLAINT? Please call your Account Representative (listed on your receipt) during business hours Monday – Friday, 8am-6pm EST for assistance.


Or you may text or call Jeremy Rigsbey 813-785-0721




Mail: CPE Prime 11233 Coventry Grove Cir Lithia, FL 33547