CPE Prime makes every effort to provide the best service to our clients, however, sometimes we cannot meet everyone’s needs. Our clients may cancel at any time by calling or texting us at 813-785-0721 or via “live chat” on our website. We ask that our clients please provide a reason for the cancellation, this allows us an opportunity to learn and improve or correct a possible deficiency to benefit other clients in the future. Once received, a call or email will be sent within 48 hours to confirm the cancelation is complete. Please refer to the refund policy for money back.