Help
Frequently asked questions
The short answers. Where a policy governs the detail, it is linked.
How do I get to my course after I buy it?
Your course opens in the CPE Prime learning center as soon as payment completes. Sign in and open your account from the icon in the header to find everything you are enrolled in.
What course formats do you offer?
Four, and you can filter the catalog by any of them:
Can I get a refund?
We offer a 30-day money back guarantee on self-study and webinar programs. Whether you receive money back or store credit depends on whether a certificate has already been issued, and live in-person seminars are handled separately. The Refund Policy has the full terms.
How do I cancel?
Call or text (813) 785-0721, or email admin@cpeprime.com. You will get a call or email confirming the cancellation within 48 hours. See the Cancellation Policy.
Something went wrong. How do I raise it?
Call the account representative listed on your receipt during business hours, or call or text Jeremy Rigsbey directly on (813) 785-0721. We aim to resolve complaints within 72 hours, and usually the same day. See Complaint Resolution.
When can I reach you?
Business hours are Monday to Friday, 8am to 6pm Eastern. Website support can be called anytime on (813) 785-0721. All the numbers and addresses are on the Contact page.
Still stuck?
Call or email and you will reach the person who can actually help.