This course covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization’s activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.
Learning Objectives
1. Identify the difference between quality of design and quality of conformance.
2. Recognize major components of Total Quality Management (TQM).
3. Identify the different types of quality costs.
4. Recognize major quality standards and different techniques for measuring quality.
5. Recognize the benefits and characteristics of a benchmarking program to improve overall quality.
To complete this course participants need to: Read the material provided and answer chapter review questions, successfully complete the qualified assessment with a minimum of 70% accuracy to receive your certificate.
Upon course completion A course evaluation form is provided for your feedback.
Participants have 1 year from the date of purchase/enrollment to complete this course
Our Refund policy can be found at: https://cpeprime.com/cancellation-and-refund/